At Texas National Bank, security is of the utmost importance. Internet-based devices are a constant in every aspect of our lives. Understand your devices and applications to ensure you stay safe and secure.
The following “tips” can help you protect your information when using our Electronic Banking Services.
Email
- It is advisable to be wary of fraudulent, suspicious or unsolicited emails, links, hyperlinks or redirections from unknown web sites. They may display our logos or graphics to mislead users into submitting confidential information such as login ID, password, credit card numbers, account numbers or other account information. Such e-mails typically cite a variety of reasons, including technical reasons, verification reasons or convenient updating of your particulars like billing information and database. Such fraudulent practice is usually referred to as "phishing".
PIN Numbers
- Texas National Bank will never ask you for your password, or PIN number. We do not communicate with customers via text messaging.
- Do not write down your PIN or store it anywhere. Avoid using it when others can observe you.
Internet Banking
- Your Online Banking password is both personal and confidential. You must never reveal your password to anyone, including the staff of Texas National Bank.
- Change your password regularly.
- Do not use easy-to-guess numbers for your password, such as your date of birth, personal telephone number or sequential numbers such as 111111, 12356 etc.
- While entering your Internet Banking password, please ensure that others cannot see your screen and that you are not being observed from behind.
- Change your password immediately if you suspect that it has been revealed.
- Always log out of Online Banking after using the service or when you will be away from your PC. For security reasons, your login session of Online Banking will be terminated if your browser is left idle.
- Always remember to close the browser application after logging out.
- Avoid accessing Online Banking through PC's installed in public/open areas, e.g. cyber-cafes or libraries.
General Security
- Clear browser cache.
- Most programs have automatic update features. Make sure they are turned on and perform updates as necessary. If the automatic update feature is not available, make sure the programs are updated.
- Remember to disable your auto-complete function on your browser, as this will make your login ID & password automatically available to anyone having access to your system.
- Before performing online banking transactions, make sure that the Bank website you access is genuine.
- Always login to Texas National Bank Online Banking through the hyperlinks in Texas National Bank's website (www.txnationalbank.com) when you want to perform banking transactions.
- Do not login to Online Banking through hyperlinks embedded in email or third party websites.
- If you are using Internet Explorer: Double click the "padlock" icon at the bottom right corner of the screen to check the security certificate of Online Banking.
- Check that you are in a secured/protected environment by right-clicking on the respective web pages with the security icon that looks like a padlock or key and select "Properties". You would see the details of the encryption under "Connection”.
- Do not use public or internet café computers to access online banking or perform financial transactions.
- Do not disclose personal, financial or credit card information to little known or suspect websites.
- Clear your browser's cache and history after each Online Banking session.
- Create passwords to protect your computer from unauthorized access.
- Do not conduct your Texas National Bank Online transactions in public or on shared computers.
- If you are using a wireless network or device, you are strongly advised to consult your vendor/service provider to ensure that your network or devices are configured with adequate security settings.
- Install industry-recommended firewall and virus detection software to protect against hackers, virus attacks and malicious "Trojan Horse" programs. These security programs can help to increase security and are available at most computer software stores.
- Update the anti-virus and firewall software with security patches or newer versions on a regular basis.
- Delete and block junk or chain emails.
- Do not install software or run programs of unknown origin.
- Do not open email attachments from strangers.
- Disable the "File and Printer Sharing" feature on your operating system to prevent illegal control or access to your computer.
- Always update your profile with the latest personal contact information with Texas National Bank.
- Check your last login date and time each time you login to Online Banking.
- Check your account balances and statements regularly to identify any unusual transactions.
- Contact the Bank immediately if there are suspicious accesses or transactions.
If you suspect any unauthorized access or transactions, please promptly call us at (903) 586-0931.
